For a long time, I followed the onboarding playbook for clients. You know the one: 

✔ Find your product’s aha moment.

✔ Get users to experience the aha moment. 

✔ Push users to upgrade. 

✔ Celebrate when they do. 

It’s a good playbook. It works. I celebrated many wins together with my clients. 

But as I interacted as a user myself with the software in my tech stack, I saw how quickly initial onboarding grew irrelevant – either because I’d changed, the product changed, or the world had.

With each of these changes came a Churn FlagTM that immediately led to decreased usage (and referrals) or even outright churn. 

This 10-minute workshop will show you when these Flags appear– so they can quickly and easily close them, to the tune of 130% NRR.